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Diablo 3 question


So, I just got Diablo 3 for the Switch and I was in the middle of a timed crumbling chamber event in the second act when I was kicked back to the main title screen. Not only that but my blacksmith was at level 6 (or there abouts) and now he’s back down to level 1. What the hell happened? Also, i started my first character as a seasonal one and now it’s not. Is that normal?