• Steam recently changed the default privacy settings for all users. This may impact tracking. Ensure your profile has the correct settings by following the guide on our forums.

Gamercard has no update since ~1 month

tuanhoangsg

New Member
Hello,

My Gamercard didn't update since around 1 week. Steam, PSN, xbox and origin not syns.


Thank you and greetings :)
 

x3sphere

Administrator
Staff member
Enforcer Team

Lupercalex

New Member
I add myself to the conversation, so I don't open a new thread: is Diablo 3 Ultimate Evil Edition (Ps4) in the database? Because my gamecard does not update, the game does not appear.
 

x3sphere

Administrator
Staff member
Enforcer Team

Lupercalex

New Member
Yes, it is. Your PSN profile seems to be private however, make sure you follow the instructions in this guide: https://forums.exophase.com/threads/guide-how-to-disable-privacy-settings-on-origin-steam-xbox-live-psn.26530/
Yes, it is. Your PSN profile seems to be private however, make sure you follow the instructions in this guide: https://forums.exophase.com/threads/guide-how-to-disable-privacy-settings-on-origin-steam-xbox-live-psn.26530/
My trophies were already set to "anyone", in the past months Diablo was in the list of my private PSN games, so hidden; in the last few days I set it visible on PSN, I don't know if this can be the reason.
 

x3sphere

Administrator
Staff member
Enforcer Team
My trophies were already set to "anyone", in the past months Diablo was in the list of my private PSN games, so hidden; in the last few days I set it visible on PSN, I don't know if this can be the reason.
That would be why. I still don't see it on PSN though. I'm looking at your profile on https://my.playstation.com/profile/lupercalex/trophies and Diablo doesn't show up in the list there either.

Possibly check again that it is not hidden. As long as it's not showing on Sony's page, then we can't see it either.
 

Lupercalex

New Member
That would be why. I still don't see it on PSN though. I'm looking at your profile on https://my.playstation.com/profile/lupercalex/trophies and Diablo doesn't show up in the list there either.

Possibly check again that it is not hidden. As long as it's not showing on Sony's page, then we can't see it either.
Diablo is set on visible, ill'try to change something in the settings of my psn profile and here on exophase, let's see if there will bee improvements.
 

x3sphere

Administrator
Staff member
Enforcer Team
My Exophase e-mail address is different from Psn email-address, must they be the same?
No, they can be different.

If possible, can you try unhiding the game from a different console (either PS3 or Vita)?

I've read elsewhere that if a game was originally hidden on the PS3, then you also may need to unhide it on the PS3.

Since this is a PS4 game I'm not sure if that matters, however I think you can hide PS4 trophy lists from the PS3 as well.
 

Lupercalex

New Member
Diablo 3 is set as hidden by my ps3, I try to make it visible; yesterday I also showed another previously hidden game (on the ps4) and this morning I tried to do a manual scan, but still nothing, neither is visible.
 
Top