• Steam recently changed the default privacy settings for all users. This may impact tracking. Ensure your profile has the correct settings by following the guide on our forums.
  • If your profile is showing up as Not Ranked, please review our rules page and follow the appeal process detailed there.

Problem with Origin

LilJEiK

New Member
I have completed the privacy options as stated on your website. In spite of that when I put my username it tells me the following message: "Origin information could not be retrieved. This may be due to privacy settings on your account." That I have to do?
 

x3sphere

Administrator
Staff member
Enforcer Team
What's your username on Origin?
 

x3sphere

Administrator
Staff member
Enforcer Team

x3sphere

Administrator
Staff member
Enforcer Team

Try adding it again to your profile, should work now.
 

Pixelfresser

New Member
Hello, I have the same problem.

Changed recently my nickname, but I let the privacy setting untouched.

Exophase tells me, that I should change the privacy settings!

Can you help me too?
 

x3sphere

Administrator
Staff member
Enforcer Team

ARKITEK

New Member
I changed my username right before adding it to my profile and have the same issue. So it might be related to that.
 
Top