Microsoft VP Peter Moore was recently interviewed by Mike Antonucci of Mercury News, and during the interview, Antonucci addressed some reader questions and concerns to Moore. Unsurprisingly, one of these questions touched on Xbox 360 hardware reliability. We all know it isn't the greatest. In fact, I personally know 3 people who have experienced the dreaded three red rings of death on their 360 console.
Is Microsoft doing all they can to fix these reliability problems? Reports seem to confirm that the same problems are still occurring with the recently released Xbox 360 Elite. That being said, here is Peter Moore's response to the concerns:
[blockquote2]I can't comment on failure rates, because it's just not something - it's a moving target. What this consumer should worry about is the way that we've treated him. Y'know, things break, and if we've treated him well and fixed his problem, that's something that we're focused on right now. I'm not going to comment on individual failure rates because I'm shipping in 36 countries and it's a complex business.[/blockquote2]
Things break, yeah. Sounds like Microsoft is just ignoring the failure rates and fixing broken 360s as quickly as possible, but not fixing the source of the problem.
Peter Moore interview [Mercury News]
