Guide: How to Disable Privacy Settings on Origin, Steam, Xbox Live, PSN

Discussion in 'Feedback & Support' started by x3sphere, Jul 1, 2014.

  1. x3sphere

    x3sphere Administrator Staff Member Enforcer Team

    Is your gamercard not showing your games/achievements or displaying out of date information? This is likely because you have privacy enabled on either Origin, Steam, Xbox Live, or PSN. Since these questions have been asked a few times before, here's a quick guide on how to modify your profile settings and enjoy uninterrupted tracking.

    Note that the site is not immediately notified of any changes in privacy settings - you will either need to wait until the next profile scan or re-enter your information on the site.



    1. In Origin, click on your name in the bottom left, click show profile.
    2. Click the orange button saying "edit on"
    3. On the EA page, make sure your privacy is set to "everyone"
    4. Make sure the Achievements and Origin Points boxed is ticked.
    5. Click Save.


    1. Navigate to Edit Profile on your Steam Community page
    2. Ensure that a custom URL is set, as shown in the screenshot below. This should be the username you are sending us when creating a gamercard.


    3. Again on the same page, navigate to My Privacy Settings and ensure that Public - Viewable by anyone on the World-Wide Web is set for Profile Status. The other options can be left alone.


    4. That's it, your Steam profile should be accessible by our scanners now.

    Xbox Live

    1. Navigate to Privacy Settings from your main profile page on

    2. There are a lot of options here, but the main settings you need to set under 'Others can' are below. Make sure other users can see your Xbox profile and see your game and app history.


    3. That's it, your Xbox profile should be accessible by our scanners now.


    1. Navigate to the PSN tab under settings. From here, select Privacy Settings and then Trophies. You should see this screen:

    2. Select Anyone then hit confirmed. Also make sure you aren't excluding any specific games (unless you don't want us to track those).

    3. That's it, your PSN profile should be accessible by our scanners now.


    Q: I've changed my privacy settings, yet the site still has my profile marked as private.

    This is normal, the site is not immediately notified of such changes. You will either need to wait until your profile is re-scanned (can take up to 4-6 hours) OR go to Edit Profile and click Save Settings to initiate a manual rescan.

    Q: I've followed all the steps, yet still experience tracking issues.

    Let us know in the feedback forum.
    Last edited: May 3, 2017
    NocturnalNL likes this.

    B1GTRAIN New Member

    What do I do if I don't have steam I only have pan and xbl and I keep getting the error about not having steam
  3. Naruto Tabby

    Naruto Tabby New Member

    I keep getting the error message aswell an I've done everything I can it's sad u know
  4. EmbracerOfDusk

    EmbracerOfDusk New Member

    I have everything turned on that is supposed to be, but my Xbox card about a month ago just stopped showing current game played except for the little icons, like so:
    Anybody know how to fix this?
  5. x3sphere

    x3sphere Administrator Staff Member Enforcer Team

    It's because we lack background images for some older games (they are uploaded manually). But anyway, I just filled in the images for Orange Box & MGS HD so your card won't show the placeholder graphic anymore :)
  6. EmbracerOfDusk

    EmbracerOfDusk New Member

    Oh I see, I had thought it may be something along those lines but I know the Xbox stuff can act kind of strange at times so I wasn't sure.
    Thanks for the heads up and help, x3sphere.
  7. Walrus Of Rock

    Walrus Of Rock New Member

    Same here, my steam account won't get linked :(
  8. xBlueshirts102x

    xBlueshirts102x New Member

    I've gone through all the settings above, logged out of Exophase and back in. Still says I'm not sharing my info.Ugh
  9. Walrus Of Rock

    Walrus Of Rock New Member

    Make sure you're using the steam id thats the one you are supposed to use. If you open up your steam profile on any browser, after there should be an /id/[insert steam id]. The steam id can be changed through settings as well.
  10. x3sphere

    x3sphere Administrator Staff Member Enforcer Team

    If you've set up everything correctly and verified your profiles are public then just wait and it will fetch your data on the next update cycle (looks like it already has).
  11. SetoChaos

    SetoChaos New Member

    Same thing for me for my Steam account, not sure if it will update soon. How often are updates?
  12. insaneflame

    insaneflame New Member

    My steam was public but i cant link it either
  13. iwebgirl

    iwebgirl New Member

    Hello ! I did the tutorial for XBOX 360 & XBOX One but it doesn't work and my XBOX profile is still empty. Can you help me ?
  14. x3sphere

    x3sphere Administrator Staff Member Enforcer Team

    You are all set - should be tracking properly now.
  15. iwebgirl

    iwebgirl New Member

    Cool ! It's working, thanks.
    But why all my achievments and trophees aren't counted ?
  16. x3sphere

    x3sphere Administrator Staff Member Enforcer Team

    What is missing?

    Are you hiding any individual games on PSN? I see the trophy doesn't match up here, but when I count all visible games it comes to 629, so 27 trophies are hidden.
  17. iwebgirl

    iwebgirl New Member

    It's all right on PSN, the problem appears only for XBOX Achievments. For exemple, it's written 53 achievments whereas I've unlocked 518.
  18. iwebgirl

    iwebgirl New Member

    Ok, it works fine now. Thanks for your help. Have a good night !
    x3sphere likes this.
  19. AmeliaTheCute

    AmeliaTheCute New Member

    For me nothing.. it says that my steam is off for public view :/
  20. x3sphere

    x3sphere Administrator Staff Member Enforcer Team

    Last edited: Jul 23, 2016

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