Steam recently changed the default privacy settings for all users. This may impact tracking. Ensure your profile has the correct settings by following the guide on our forums.
If your profile is showing up as Not Ranked, please review our rules page and follow the appeal process detailed there.
Origin playtime is not tracked currently - the privacy settings only control visibility of your game list / achievements, we're not able to see playtime.
If you view friend profiles on Origin you'll see you can't see their playtime either. It's possible EA may change how that works in the future but for now it's a limitation.