• Steam recently changed the default privacy settings for all users. This may impact tracking. Ensure your profile has the correct settings by following the guide on our forums.
  • If your profile is showing up as Not Ranked, please review our rules page and follow the appeal process detailed there.

Guide: How to Disable Privacy Settings on Origin, Steam, Xbox Live, PSN

Is your gamercard not showing your games/achievements or displaying out of date information? This is likely because you have privacy enabled on either Origin, Steam, Xbox Live, or PSN. Since these questions have been asked a few times before, here's a quick guide on how to modify your profile settings and enjoy uninterrupted tracking.

Note that the site is not immediately notified of any changes in privacy settings - you will either need to wait until the next profile scan or re-enter your information on the site.

Stadia
  1. While logged in to Stadia at https://stadia.google.com/, navigate to Stadia settings -> Friends & privacy
  2. Under the Friends & privacy section, make sure the following setting - "See your games and achievements" is set to "All Players"
  3. And that's it, you should be able to link your account to the site now. Make sure to enter the full username, including the # sign and any digits that follow it.
Screen Shot 2020-01-23 at 1.02.46 PM.png


GOG
  1. While logged in on the GOG home page, hover over your username in the top navigation and click "Privacy & Settings"
  2. Ensure the visibility of both your profile and game library is set to "ALL VISITORS"
  3. Additionally, make sure the Profile enabled box is checked if it isn't already
  4. If you are still having issues, a screenshot is included below with the exact settings you should have enabled for proper tracking
Screenshot from 2018-09-02 14-20-38.png


Google Play
  1. Open up the Play Games app on your phone
  2. Tap the menu icon at the top right corner of the screen and go to Settings. From here, make sure "Public gamer profile" is turned on
  3. Additionally, from your profile page in the app, click the Edit icon and ensure a Gamer ID is set and the option "Allow other players to see my game activity" is turned on. The Gamer ID is the only information you'll need to enter here to have your profile tracked properly.
  4. Some screenshots are included below that show exactly what options need to be enabled in case you are still having issues.
  5. If you're having difficulties with the site finding your profile, make sure you are entering in your Gamer ID that's set within the Play Games app, not your Google account email.
Screenshot_20180621-125509_Google Play Games.png
Screenshot_20180621-125503_Google Play Games.png


Origin


1. In Origin, click on your name in the bottom left, click show profile.
2. Click the orange button saying "edit on ea.com"
3. On the EA page, make sure your privacy is set to "everyone"
4. Make sure the Achievements and Origin Points boxed is ticked.
5. Click Save.



Steam

1. Navigate to Edit Profile on your Steam Community page
2. Ensure that a custom URL is set, as shown in the screenshot below. This should be the username you are sending us when creating a gamercard.



3. Again on the same page, navigate to My Privacy Settings and ensure that My profile and Game Details are set to Public, as shown in the screenshot below.

Additionally, ensure that the checkbox that says "Always keep my total playtime private even if users can see my game details" is NOT CHECKED - we need playtime data visible to track your profile properly.

Screenshot from 2018-08-27 22-24-00.png


4. That's it, your Steam profile should be accessible by our scanners now.


Xbox Live

1. Navigate to Privacy Settings from your main profile page on Xbox.com


2. There are a lot of options here, but the main settings you need to set under 'Others can' are below. Make sure other users can see your Xbox profile and see your game and app history.



3. That's it, your Xbox profile should be accessible by our scanners now.

PSN

1. Navigate to the PSN tab under settings. From here, select Privacy Settings and then Trophies. You should see this screen:


2. Select Anyone then hit confirmed. Also make sure you aren't excluding any specific games (unless you don't want us to track those).

3. That's it, your PSN profile should be accessible by our scanners now.

Overwatch

1. Open up the game client, navigate to the Options tab, and from there click "Social.”

2. Under the Social tab, there’s an option for "Career Profile Visibility" -- set this to Public, as shown in the screenshot below.

3. Once the correct option is chosen, close the menu and your settings will be saved. This will allow our scanners to see your profile.

1fc8c5d9-0312-415b-a025-4819c5e869b0.png



2. There are a lot of options here, but the main settings you need to set under 'Others can' are below. Make sure other users can see your Xbox profile and see your game and app history.

Other

Q: I've changed my privacy settings, yet the site still has my profile marked as private.


This is normal, the site is not immediately notified of such changes. You will either need to wait until your profile is re-scanned (can take up to 4-6 hours) OR go to Edit Profile and click Save Settings to initiate a manual rescan.

Q: I've followed all the steps, yet still experience tracking issues.

Let us know in the feedback forum.
 
Last edited:

AmeliaTheCute

New Member
http://steamcommunity.com/id/AmeliaTheCute/games/?tab=recent
http://steamcommunity.com/id/AmeliaTheCute/games/?tab=all

This is why, no games are showing up on your Steam profile. I'm not entirely sure why, on the main profile page it does show a few, but our scanners specifically check those pages.

Try launching a new game on Steam while signed in, might fix it.
Maybe because someone is sharing his games for me. Well.. that's the reason i think. But still for me it's stupid, meh :/
 

x3sphere

Administrator
Staff member
Enforcer Team
Maybe because someone is sharing his games for me. Well.. that's the reason i think. But still for me it's stupid, meh :/

That would be why. Shared games on Steam only show up under recently played
 

Gatchaman100

New Member
I followed the steps, I made an xbox account just today on windows 10 and it still says private thou everything is checked, any ideas? I am just guessing maybe it takes the site sometime to register it all.
 

x3sphere

Administrator
Staff member
Enforcer Team
I followed the steps, I made an xbox account just today on windows 10 and it still says private thou everything is checked, any ideas? I am just guessing maybe it takes the site sometime to register it all.
Yes, it takes some time before the site scans again for privacy changes. Your gaming activity on the Xbox side seems to be showing up now :)
 
M

MissRaccooncity

Guest
hello about xbox is this only for xbox 360 ?
cus i try with my xbox one but sound dose not work
o_O
 
Last edited by a moderator:

x3sphere

Administrator
Staff member
Enforcer Team
hello about xbox is this only for xbox 360 ?
cus i try with my xbox one but sound dose not work
o_O

No it should work for Xbox One as well. Sometimes the privacy changes don't take effect instantly, what is your Xbox gamertag?
 

x3sphere

Administrator
Staff member
Enforcer Team

Endus

New Member
Hi, I made an account here yesterday and linked my Steam but still getting nothing on here after changing my profile to public. How often are the updates? I've been playing since then and still get the error on my profile on here.

http://steamcommunity.com/id/nope0mega/games/?tab=all
http://steamcommunity.com/id/nope0mega/games/?tab=recent

Both of these links show correctly for me so why no luck? I'm going for all Enter the Gungeon achievements and just wanted to see if I can better track them on here. Thanks.
 

x3sphere

Administrator
Staff member
Enforcer Team
Hi, I made an account here yesterday and linked my Steam but still getting nothing on here after changing my profile to public. How often are the updates? I've been playing since then and still get the error on my profile on here.

http://steamcommunity.com/id/nope0mega/games/?tab=all
http://steamcommunity.com/id/nope0mega/games/?tab=recent

Both of these links show correctly for me so why no luck? I'm going for all Enter the Gungeon achievements and just wanted to see if I can better track them on here. Thanks.

Tracking should be working for your profile now. Also for Steam you should be seeing updates around every 3 hours or so
 
Last edited:

Emaranth

New Member
My privacy settings are all fine, been trying to add my Xbox Gamertag for ages but still says lookup failed (Gamertag: Emmie)
 

x3sphere

Administrator
Staff member
Enforcer Team
My privacy settings are all fine, been trying to add my Xbox Gamertag for ages but still says lookup failed (Gamertag: Emmie)
Should be able to add now. Someone else had the same username on Xbox (but changed it since) so it was picking up the old profile.
 
Last edited:

x3sphere

Administrator
Staff member
Enforcer Team
My Steam isn't syncing even though my profile is public :/ (Steam name: SolveSoul)

Should be good now.

For some reason the contents of the recent games tab as of today is missing on Steam and it's causing major issues on lookups (not just your profile, happening on all). http://steamcommunity.com/id/SolveSoul/games/?tab=recent

I expect they'll fix it soon, but until then the updates will be a bit slower.
 
Last edited:

robzomb1e

New Member
What im getting. And before I get asked did I check the spelling and is my steam account is linked yes and yes. I Copied my steam url from steam it's self. I just don't get it ;(
 
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