• Steam recently changed the default privacy settings for all users. This may impact tracking. Ensure your profile has the correct settings by following the guide on our forums.
  • If your profile is showing up as Not Ranked, please review our rules page and follow the appeal process detailed there.

Guide: How to Disable Privacy Settings on Origin, Steam, Xbox Live, PSN

Is your gamercard not showing your games/achievements or displaying out of date information? This is likely because you have privacy enabled on either Origin, Steam, Xbox Live, or PSN. Since these questions have been asked a few times before, here's a quick guide on how to modify your profile settings and enjoy uninterrupted tracking.

Note that the site is not immediately notified of any changes in privacy settings - you will either need to wait until the next profile scan or request a manual sync. Requesting a manual sync can be done from the Account page under Tools.

Epic Games

  1. Navigate to the "My Achievements" page on Epic Games, which can be accessed from the user drop down menu.
  2. From this page, click the dotted button next to Privacy Level, and select Manage Privacy.
  3. Choose Public, then click the Save button to confirm the changes.
Stadia
  1. While logged in to Stadia at https://stadia.google.com/, navigate to Stadia settings -> Friends & privacy
  2. Under the Friends & privacy section, make sure the following setting - "See your games and achievements" is set to "All Players"
  3. And that's it, you should be able to link your account to the site now. Make sure to enter the full username, including the # sign and any digits that follow it.
Screen Shot 2020-01-23 at 1.02.46 PM.png


GOG
  1. While logged in on the GOG home page, hover over your username in the top navigation and click "Privacy & Settings"
  2. Ensure the visibility of both your profile and game library is set to "ALL VISITORS"
  3. Additionally, make sure the Profile enabled box is checked if it isn't already
  4. If you are still having issues, a screenshot is included below with the exact settings you should have enabled for proper tracking
Screenshot from 2018-09-02 14-20-38.png


Google Play
  1. Open up the Play Games app on your phone
  2. Tap the menu icon at the top right corner of the screen and go to Settings. From here, make sure "Everyone" is set for the game activity option
  3. Additionally, from your profile page in the app, click the Edit icon and ensure a Gamer ID is set. The Gamer ID is the only information you'll need to enter here to have your profile tracked properly.
  4. Some screenshots are included below that show exactly what options need to be enabled in case you are still having issues.
  5. If you're having difficulties with the site finding your profile, make sure you are entering in your Gamer ID that's set within the Play Games app, not your Google account email.
Screen Shot 2022-06-18 at 11.52.48 PM.png
Screen Shot 2022-06-18 at 11.55.07 PM.png


Origin

DGBPszg.jpg

1. In Origin, click on your name in the bottom left, click show profile.
2. Click the orange button saying "edit on ea.com"
3. On the EA page, make sure your privacy is set to "everyone"
4. Make sure the Achievements and Origin Points boxed is ticked.
5. Click Save.



Steam

1. Navigate to Edit Profile on your Steam Community page
2. Ensure that a custom URL is set, as shown in the screenshot below. This should be the username you are sending us when creating a gamercard.


zLS.jpg


3. Again on the same page, navigate to My Privacy Settings and ensure that My profile and Game Details are set to Public, as shown in the screenshot below.

Additionally, ensure that the checkbox that says "Always keep my total playtime private even if users can see my game details" is NOT CHECKED - we need playtime data visible to track your profile properly.

Screenshot from 2018-08-27 22-24-00.png


4. That's it, your Steam profile should be accessible by our scanners now.


Xbox Live

1. Navigate to Privacy Settings from your main profile page on Xbox.com

1LS.jpg



2. There are a lot of options here, but the main settings you need to set under 'Others can' are below. Make sure other users can see your Xbox profile and see your game and app history.

3LS.jpg


3. That's it, your Xbox profile should be accessible by our scanners now.

PSN

1. Sign-in on the PlayStation.com website and navigate to Account Settings from the user dropdown menu.

2. Click Privacy Settings under the PlayStation Network subsection on this page, then under Gaming | Media make sure Gaming History is set to Public

Screen Shot 2022-04-27 at 12.10.48 PM.png


3. That's it, your PSN profile should be accessible by our scanners now.

Overwatch

1. Open up the game client, navigate to the Options tab, and from there click "Social.”

2. Under the Social tab, there’s an option for "Career Profile Visibility" -- set this to Public, as shown in the screenshot below.

3. Once the correct option is chosen, close the menu and your settings will be saved. This will allow our scanners to see your profile.

1fc8c5d9-0312-415b-a025-4819c5e869b0.png


Other

Q: I've changed my privacy settings, yet the site still has my profile marked as private.


This is normal, the site is not immediately notified of such changes. You will either need to wait until your profile is re-scanned (can take up to 4-6 hours) OR go to Edit Profile and click Save Settings to initiate a manual rescan.

Q: I've followed all the steps, yet still experience tracking issues.

Let us know in the feedback forum.
 

Attachments

  • Screenshot_20180621-125503_Google Play Games.png
    Screenshot_20180621-125503_Google Play Games.png
    78.2 KB · Views: 78,904
  • Screenshot_20180621-125509_Google Play Games.png
    Screenshot_20180621-125509_Google Play Games.png
    83.2 KB · Views: 80,376
Last edited:

x3sphere

Administrator
Staff member
Enforcer Team
Game Info Editor
Epic games appear all or those with trophies?
Only those with trophies. We can’t see games that dont have trophies, currently.
 

Astute Vagabond

New Member
My Blizzard achievements don't show up on my page (Which are mainly WoW).

When I click on Exophase it says the profile must be private or not have played any games, but when I log into Battle.Net it specifically says in my "Connections" that Exophase can see my ID and WoW profile.

Tried a manual scan but nothing. Any ideas?
 

x3sphere

Administrator
Staff member
Enforcer Team
Game Info Editor
My Blizzard achievements don't show up on my page (Which are mainly WoW).

When I click on Exophase it says the profile must be private or not have played any games, but when I log into Battle.Net it specifically says in my "Connections" that Exophase can see my ID and WoW profile.

Tried a manual scan but nothing. Any ideas?
Try logging in and logging out of WoW with one of your characters. If you haven’t played recently (I think during the past 3 months) the character data drops off of their API. Might have to reconnect your account here after doing it and I’d wait like 15 minutes after logging out.
 

Ryedorf

New Member
Epic games account will just not show anything tried going on the website and everything anyone know how to get it work?
 

Locoast

New Member
Hi,
I see profile page/steam page linked, but still doesn't see the achievements that I have been unlocked... How to enable it?
EDIT: You need to manual synch the second time. Then it will show up the achivements.
 
Last edited:

x3sphere

Administrator
Staff member
Enforcer Team
Game Info Editor
I've connected to my XBOX account, but it doesn't seem to work

View attachment 12150
In your Gamercard options, you had Xbox excluded so that's why it was showing an error. I changed your settings to fix it. Card is showing up fine now:

152022.png
 
Last edited:
Top