• Steam recently changed the default privacy settings for all users. This may impact tracking. Ensure your profile has the correct settings by following the guide on our forums.
  • If your profile is showing up as Not Ranked, please review our rules page and follow the appeal process detailed there.

Guide: How to Disable Privacy Settings on Origin, Steam, Xbox Live, PSN

Is your gamercard not showing your games/achievements or displaying out of date information? This is likely because you have privacy enabled on either Origin, Steam, Xbox Live, or PSN. Since these questions have been asked a few times before, here's a quick guide on how to modify your profile settings and enjoy uninterrupted tracking.

Note that the site is not immediately notified of any changes in privacy settings - you will either need to wait until the next profile scan or request a manual sync. Requesting a manual sync can be done from the Account page under Tools.

Nintendo

  1. Navigate to the User Settings section as shown in the screenshot below
  2. Select Play Activity Settings and ensure that the option "Display play activity to" is set to "All Users"
  3. That's it, this will make your profile visible to our scanners. Note that only the last 20 games played are shown in the Switch play log. In order to scan your entire library, you will need to launch any previously played games again.
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Epic Games
  1. Navigate to the "My Achievements" page on Epic Games, which can be accessed from the user drop down menu.
  2. From this page, click the dotted button next to Privacy Level, and select Manage Privacy.
  3. Choose Public, then click the Save button to confirm the changes.
Stadia
  1. While logged in to Stadia at https://stadia.google.com/, navigate to Stadia settings -> Friends & privacy
  2. Under the Friends & privacy section, make sure the following setting - "See your games and achievements" is set to "All Players"
  3. And that's it, you should be able to link your account to the site now. Make sure to enter the full username, including the # sign and any digits that follow it.
Screen Shot 2020-01-23 at 1.02.46 PM.png


GOG
  1. While logged in on the GOG home page, hover over your username in the top navigation and click "Privacy & Settings"
  2. Ensure the visibility of both your profile and game library is set to "ALL VISITORS"
  3. Additionally, make sure the Profile enabled box is checked if it isn't already
  4. If you are still having issues, a screenshot is included below with the exact settings you should have enabled for proper tracking
Screenshot from 2018-09-02 14-20-38.png


Google Play
  1. Open up the Play Games app on your phone
  2. Tap the menu icon at the top right corner of the screen and go to Settings. From here, make sure "Everyone" is set for the game activity option
  3. Additionally, from your profile page in the app, click the Edit icon and ensure a Gamer ID is set. The Gamer ID is the only information you'll need to enter here to have your profile tracked properly.
  4. Some screenshots are included below that show exactly what options need to be enabled in case you are still having issues.
  5. If you're having difficulties with the site finding your profile, make sure you are entering in your Gamer ID that's set within the Play Games app, not your Google account email.
Screen Shot 2022-06-18 at 11.52.48 PM.png
Screen Shot 2022-06-18 at 11.55.07 PM.png


Origin

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1. In Origin, click on your name in the bottom left, click show profile.
2. Click the orange button saying "edit on ea.com"
3. On the EA page, make sure your privacy is set to "everyone"
4. Make sure the Achievements and Origin Points boxed is ticked.
5. Click Save.



Steam

1. Navigate to Edit Profile on your Steam Community page
2. Ensure that a custom URL is set, as shown in the screenshot below. This should be the username you are sending us when creating a gamercard.


zLS.jpg


3. Again on the same page, navigate to My Privacy Settings and ensure that My profile and Game Details are set to Public, as shown in the screenshot below.

Additionally, ensure that the checkbox that says "Always keep my total playtime private even if users can see my game details" is NOT CHECKED - we need playtime data visible to track your profile properly.

Screenshot from 2018-08-27 22-24-00.png


4. That's it, your Steam profile should be accessible by our scanners now.


Xbox Live

1. Navigate to Privacy Settings from your main profile page on Xbox.com

1LS.jpg



2. There are a lot of options here, but the main settings you need to set under 'Others can' are below. Make sure other users can see your Xbox profile and see your game and app history.

3LS.jpg


3. That's it, your Xbox profile should be accessible by our scanners now.

PSN

1. Sign-in on the PlayStation.com website and navigate to Account Settings from the user dropdown menu.

2. Click Privacy Settings under the PlayStation Network subsection on this page, then under Gaming | Media make sure Gaming History is set to Public

Screen Shot 2022-04-27 at 12.10.48 PM.png


3. That's it, your PSN profile should be accessible by our scanners now.

Overwatch

1. Open up the game client, navigate to the Options tab, and from there click "Social.”

2. Under the Social tab, there’s an option for "Career Profile Visibility" -- set this to Public, as shown in the screenshot below.

3. Once the correct option is chosen, close the menu and your settings will be saved. This will allow our scanners to see your profile.

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Other

Q: I've changed my privacy settings, yet the site still has my profile marked as private.


This is normal, the site is not immediately notified of such changes. You will either need to wait until your profile is re-scanned (can take up to 4-6 hours) OR go to Edit Profile and click Save Settings to initiate a manual rescan.

Q: I've followed all the steps, yet still experience tracking issues.

Let us know in the feedback forum.
 

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Last edited:

x3sphere

Administrator
Staff member
Enforcer Team
Game Info Editor
My hours played seems to be bugged. A while ago i had 6000 hours of gameplay, now only 758 hours..... Don't know is this is the right thread
Try running a manual scan, though it seems to have updated since - showing ~5700 hours here.
 

Markatron84

New Member
Anyone else finding that their EA achievements/games won't show up on their Exophase profile? I've gone through my EA account privacy settings numerous times and they refuse to show up
 

x3sphere

Administrator
Staff member
Enforcer Team
Game Info Editor
Anyone else finding that their EA achievements/games won't show up on their Exophase profile? I've gone through my EA account privacy settings numerous times and they refuse to show up
How recently have you changed the privacy settings, EA's page mentions it takes up to 24 hours for the setting to take effect:

Use the setting below to select the level of friendship required for EA users to see details of your profile, including game library. This setting will also determine the pool of players who may be recommended to you as friends. Note that changes to this setting may take up to 24 hours to take effect.

If you've waited longer than that, I'll look into it further - however scans for other profiles on EA are working fine.
 

Markatron84

New Member
How recently have you changed the privacy settings, EA's page mentions it takes up to 24 hours for the setting to take effect:

Use the setting below to select the level of friendship required for EA users to see details of your profile, including game library. This setting will also determine the pool of players who may be recommended to you as friends. Note that changes to this setting may take up to 24 hours to take effect.

If you've waited longer than that, I'll look into it further - however scans for other profiles on EA are working fine.
I'll leave it a bit and see what happens, cheers.
 

ZIBAKU_PIERO

New Member
Hello there. I have already turned my psn privacy to public.but it still says Profile does not exist or has privacy enabled, contact support if this is in error.How can I solve this problem
By the way this is my psn: HTsubasa_MB
 

x3sphere

Administrator
Staff member
Enforcer Team
Game Info Editor
Hello there. I have already turned my psn privacy to public.but it still says Profile does not exist or has privacy enabled, contact support if this is in error.How can I solve this problem
By the way this is my psn: HTsubasa_MB
Try linking again, maybe a temporary issue. Your PSN profile is showing up on the site now: https://www.exophase.com/psn/user/HTsubasa_MB/
 

x3sphere

Administrator
Staff member
Enforcer Team
Game Info Editor

Salefrok

New Member
Hello, I'm new here. For some reason, my steam and nintendo profiles won't update. I did everything that was explained in the tutorial, but it still won't show up. Any idea why? I took the time to check, again and again for 3 or 4 days now and still nothing. Thanks
 

Droice

New Member
My profile isn't tracking EA games anymore.
I hadn't used it since january, but now I've been playing Battlefield 1 for over a month again and it doesn't even detect that I have.
All my settings are triple checked and they were obviously still correct, since it has always worked for me before.
I must add to this, that I am still using Origin and not the EA App. Could this be the reason?
 

x3sphere

Administrator
Staff member
Enforcer Team
Game Info Editor
My profile isn't tracking EA games anymore.
I hadn't used it since january, but now I've been playing Battlefield 1 for over a month again and it doesn't even detect that I have.
All my settings are triple checked and they were obviously still correct, since it has always worked for me before.
I must add to this, that I am still using Origin and not the EA App. Could this be the reason?
That should not impact it. Have you earned any new achievements in the game since? If not, that's why your profile hasn't updated. For EA, they don't provide a last played date in the API, so it's only possible to detect if you played it when a new achievement is earned.
 

Droice

New Member
That should not impact it. Have you earned any new achievements in the game since? If not, that's why your profile hasn't updated. For EA, they don't provide a last played date in the API, so it's only possible to detect if you played it when a new achievement is earned.
I should've checked my achievements before replying first, so I had to edit my reply completely.
Turns out the last achievement I earned is also the date for "last played", so that confirms what you said.
I guess I wasn't really checking if the hours updated on here back then.
The other games on Origin I played after 2019 were single player games with plenty of achievement unlocks (unlike BF1).
So the only thing I can do for my hours played is enter them manually (if not earning achievements)?
 
Last edited:

x3sphere

Administrator
Staff member
Enforcer Team
Game Info Editor
I should've checked my achievements before replying first, so I had to edit my reply completely.
Turns out the last achievement I earned is also the date for "last played", so that confirms what you said.
I guess I wasn't really checking if the hours updated on here back then.
The other games on Origin I played after 2019 were single player games with plenty of achievement unlocks (unlike BF1).
So the only thing I can do for my hours played is enter them manually (if not earning achievements)?
Correct. We're not able to see hours played either on EA, that's only visible to the account you are logged in under. If they do make that data public in the future we'll be able to track it, currently not possible though.
 

x3sphere

Administrator
Staff member
Enforcer Team
Game Info Editor
Is anyone else having issues adding RetroAchievements to their profile. I got every other Profile connected. Besides Stadia but I understand why with that. Also, Blizzard, GOG, Ubisoft, and Epic Games aren't showing up properly on my profile even after going through this guide.
RA cannot be connected currently due to the API outage on their end. There is a ongoing status thread here: https://forums.exophase.com/threads/status-thread-for-retroachievements-api-outage.60636/

It is out of our hands but they are supposed to have the API back soon.

As for the others, there are certain limitations with other services. Your GOG seems to be tracking fine though.

Blizzard - it's only possible to see certain games (WoW and StarCraft 2). For WoW if your account isn't considered "active" it won't be picked up - you need to have logged on in the past 6 months, otherwise the data isn't public
Epic - we can only see games that have achievements (it is this way on their own profile pages, as well).
Ubisoft - only games with Challenges are tracked (not achievements).
 
Last edited:

TILR

New Member
RA cannot be connected currently due to the API outage on their end. There is a ongoing status thread here: https://forums.exophase.com/threads/status-thread-for-retroachievements-api-outage.60636/

It is out of our hands but they are supposed to have the API back soon.

As for the others, there are certain limitations with other services. Your GOG seems to be tracking fine though.

Blizzard - it's only possible to see certain games (WoW and StarCraft 2). For WoW if your account isn't considered "active" it won't be picked up - you need to have logged on in the past 6 months, otherwise the data isn't public
Epic - we can only see games that have achievements (it is this way on their own profile pages, as well).
Ubisoft - only games with Challenges are tracked (not achievements).
Ahhh I understand, I was just confused if I somehow messed up some settings in either Exophase or one of those platforms, but that makes sense.
Thank you for the explanation :)
 
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