Guide: How to Disable Privacy Settings on Origin, Steam, Xbox Live, PSN

Is your gamercard not showing your games/achievements or displaying out of date information? This is likely because you have privacy enabled on either Origin, Steam, Xbox Live, or PSN. Since these questions have been asked a few times before, here's a quick guide on how to modify your profile settings and enjoy uninterrupted tracking.

Note that the site is not immediately notified of any changes in privacy settings - you will either need to wait until the next profile scan or request a manual sync. Requesting a manual sync can be done from the Account page under Tools.

Nintendo

1. Navigate to the User Settings section as shown in the screenshot below
2. Select Play Activity Settings and ensure that the option "Display play activity to" is set to "All Users"
3. That's it, this will make your profile visible to our scanners. Note that only the last 20 games played are shown in the Switch play log. In order to scan your entire library, you will need to launch any previously played games again.

Epic Games

1. Navigate to the "My Achievements" page on Epic Games, which can be accessed from the user drop down menu.
2. From this page, click the dotted button next to Privacy Level, and select Manage Privacy.
3. Choose Public, then click the Save button to confirm the changes.

Stadia

1. While logged in to Stadia at https://stadia.google.com/, navigate to Stadia settings -> Friends & privacy
2. Under the Friends & privacy section, make sure the following setting - "See your games and achievements" is set to "All Players"
3. And that's it, you should be able to link your account to the site now. Make sure to enter the full username, including the # sign and any digits that follow it.

GOG

1. While logged in on the GOG home page, hover over your username in the top navigation and click "Privacy & Settings"
2. Ensure the visibility of both your profile and game library is set to "ALL VISITORS"
3. Additionally, make sure the Profile enabled box is checked if it isn't already
4. If you are still having issues, a screenshot is included below with the exact settings you should have enabled for proper tracking

Google Play

1. Open up the Play Games app on your phone
2. Tap the menu icon at the top right corner of the screen and go to Settings. From here, make sure "Everyone" is set for the game activity option
3. Additionally, from your profile page in the app, click the Edit icon and ensure a Gamer ID is set. The Gamer ID is the only information you'll need to enter here to have your profile tracked properly.
4. Some screenshots are included below that show exactly what options need to be enabled in case you are still having issues.
5. If you're having difficulties with the site finding your profile, make sure you are entering in your Gamer ID that's set within the Play Games app, not your Google account email.

Origin

1. In Origin, click on your name in the bottom left, click show profile.
2. Click the orange button saying "edit on ea.com"
3. On the EA page, make sure your privacy is set to "everyone"
4. Make sure the Achievements and Origin Points boxed is ticked.
5. Click Save.


Steam

1. Navigate to Edit Profile on your Steam Community page
2. Ensure that a custom URL is set, as shown in the screenshot below. This should be the username you are sending us when creating a gamercard.

3. Again on the same page, navigate to My Privacy Settings and ensure that My profile and Game Details are set to Public, as shown in the screenshot below.

Additionally, ensure that the checkbox that says "Always keep my total playtime private even if users can see my game details" is NOT CHECKED - we need playtime data visible to track your profile properly.

4. That's it, your Steam profile should be accessible by our scanners now.


Xbox Live

1. Navigate to Privacy Settings from your main profile page on Xbox.com

2. There are a lot of options here, but the main settings you need to set under 'Others can' are below. Make sure other users can see your Xbox profile and see your game and app history.

3. That's it, your Xbox profile should be accessible by our scanners now.

PSN

1. Sign-in on the PlayStation.com website and navigate to Account Settings from the user dropdown menu.

2. Click Privacy Settings under the PlayStation Network subsection on this page, then under Gaming | Media make sure Gaming History is set to Public

3. That's it, your PSN profile should be accessible by our scanners now.

Overwatch

1. Open up the game client, navigate to the Options tab, and from there click "Social.”

2. Under the Social tab, there’s an option for "Career Profile Visibility" -- set this to Public, as shown in the screenshot below.

3. Once the correct option is chosen, close the menu and your settings will be saved. This will allow our scanners to see your profile.

Other

Q: I've changed my privacy settings, yet the site still has my profile marked as private.

This is normal, the site is not immediately notified of such changes. You will either need to wait until your profile is re-scanned (can take up to 4-6 hours) OR go to Edit Profile and click Save Settings to initiate a manual rescan.

Q: I've followed all the steps, yet still experience tracking issues.

Let us know in the feedback forum.

 

[MikeSharpeWriter]

Hey, I tried adding my Steam profile name, but it still says "Profile does not exist or has privacy enabled, contact support if this is in error."
I have turned on Public in my profile as the screenshot guides, so it should be okay now? My Steam profile name is the same as here.
EDIT: I'm not trying to get a gamercard, just the tracking for steam

Exophase is looking for the username in the URL, not the user name we see almost everywhere else. I've seen more than one person with the same Username.

Is this you: https://steamcommunity.com/profiles/76561197980226678

If so you'll need to put the Number 76561197980226678 in Exophase.

 

[deevirus]

Exophase is looking for the username in the URL, not the user name we see almost everywhere else. I've seen more than one person with the same Username.

Is this you: https://steamcommunity.com/profiles/76561197980226678

If so you'll need to put the Number 76561197980226678 in Exophase.

Thank you

 

[deevirus]

I follow-up question if I may.
For some reason the Exophase page downloaded my old Steam avatar, any way to change that manually? It shows when you click on the games and/or leaderboards etc.

 

[x3sphere]

I follow-up question if I may.
For some reason the Exophase page downloaded my old Steam avatar, any way to change that manually? It shows when you click on the games and/or leaderboards etc.

I've updated it. You might need to refresh your browser cache to see the changes.

 

[Aslik]

Hello! I'm having refresh issues with my Ubisoft activity. I had already talked about it on the discord two days ago and you had forced the update, tahnks to you by the way, but it seems that it does not happen by itself. I may be a little in a hurry ^^ but if it can help other people, I prefer to warn of the problem.

Many thanks for your work

 

[x3sphere]

Hello! I'm having refresh issues with my Ubisoft activity. I had already talked about it on the discord two days ago and you had forced the update, tahnks to you by the way, but it seems that it does not happen by itself. I may be a little in a hurry ^^ but if it can help other people, I prefer to warn of the problem.

Many thanks for your work

I was looking into it, I just replied to your last message on Discord. Essentially the last played timestamps do not appear to be getting updated on Ubisoft's side, so we fall back to using the last unlock date which is Oct 8 for Riders Republic.

Maybe something changed in the API, but I don't see any evidence of that yet. It would be good to know if the Ubiconnect site or mobile app shows the games in their proper last played order? If you play Riders does it jump to the top of the list there?

 

[Hotwer]

I was looking into it, I just replied to your last message on Discord. Essentially the last played timestamps do not appear to be getting updated on Ubisoft's side, so we fall back to using the last unlock date which is Oct 8 for Riders Republic.

Maybe something changed in the API, but I don't see any evidence of that yet. It would be good to know if the Ubiconnect site or mobile app shows the games in their proper last played order? If you play Riders does it jump to the top of the list there?

Hello! Sorry to bring up this topic again, but I'm facing a similar issue with Ubisoft profile not being updated properly. Recenly I've been playing some games and today I've tried to run a scan but the new games I've played don't show up at all in my profile. I've already sniffed around their API and my updates show up just fine in their API (which I believe it this URL:

https://public-ubiservices.ubi.com/v1/profiles/me/uplay/graphql

).

This is the Payload for one of my friend account if you're curious.

Spoiler: Payload

1. operationName: "getProfileGame"
2. query: "query getProfileGame($profileId: String!, $limit: Int, $after: String) {\n user(userId: $profileId) {\n id\n name\n avatarUrl\n viewer {\n meta {\n id\n gamesInCommon {\n totalCount\n __typename\n }\n __typename\n }\n node {\n id\n avatarUrl\n __typename\n }\n __typename\n }\n ownedPlatforms {\n totalCount\n nodes {\n id\n name\n type\n __typename\n }\n __typename\n }\n games(filterBy: {isOwned: true}, limit: $limit, after: $after) {\n totalCount\n edges {\n meta {\n id\n lastPlayedDate\n rewards(filterBy: {isRedeemed: true}) {\n totalCount\n __typename\n }\n periodicChallenges(filterBy: {isCompleted: true}) {\n totalCount\n __typename\n }\n classicChallenges(filterBy: {isCompleted: true}) {\n totalCount\n __typename\n }\n ownedCrossplayPlatforms {\n nodes {\n id\n name\n type\n __typename\n }\n __typename\n }\n ownedPlatformGroups {\n id\n name\n type\n __typename\n }\n __typename\n }\n node {\n id\n spaceId\n slug\n name\n coverUrl: lowBoxArtUrl\n platform {\n id\n name\n type\n __typename\n }\n crossplayPlatforms {\n totalCount\n nodes {\n id\n name\n __typename\n }\n __typename\n }\n periodicChallenges {\n totalCount\n __typename\n }\n classicChallenges {\n totalCount\n __typename\n }\n rewards {\n totalCount\n __typename\n }\n viewer {\n node {\n id\n avatarUrl\n __typename\n }\n meta {\n id\n hasPlaySession\n rewards(filterBy: {isRedeemed: true}) {\n totalCount\n __typename\n }\n periodicChallenges(filterBy: {isCompleted: true}) {\n totalCount\n __typename\n }\n classicChallenges(filterBy: {isCompleted: true}) {\n totalCount\n __typename\n }\n friends {\n totalCount\n edges {\n meta {\n id\n lastPlayedDate\n ownedCrossplayPlatforms {\n nodes {\n id\n name\n type\n __typename\n }\n __typename\n }\n __typename\n }\n node {\n id\n name\n avatarUrl\n lastPlayedGame {\n meta {\n id\n lastPlayedDate\n lastPlayedOn {\n id\n name\n type\n __typename\n }\n __typename\n }\n __typename\n }\n networks {\n edges {\n node {\n id\n publicCodeName\n __typename\n }\n meta {\n id\n name\n __typename\n }\n __typename\n }\n __typename\n }\n __typename\n }\n __typename\n }\n __typename\n }\n __typename\n }\n __typename\n }\n __typename\n }\n __typename\n }\n __typename\n }\n __typename\n }\n}\n"
3. 
   variables: {profileId: "b1ec096f-d8db-4472-b3c5-a1cf82aac30c", limit: 4}

Since they're using graphql I suppose we could query anything we want. My public page profile doesn't load properly on their webpage (accessing the internal profile page seems to be workign though), but the data returns just fine. Clients data is fine as well.

 

[x3sphere]

Hello! Sorry to bring up this topic again, but I'm facing a similar issue with Ubisoft profile not being updated properly. Recenly I've been playing some games and today I've tried to run a scan but the new games I've played don't show up at all in my profile. I've already sniffed around their API and my updates show up just fine in their API (which I believe it this URL:

https://public-ubiservices.ubi.com/v1/profiles/me/uplay/graphql

).

This is the Payload for one of my friend account if you're curious.

Since they're using graphql I suppose we could query anything we want. My public page profile doesn't load properly on their webpage (accessing the internal profile page seems to be workign though), but the data returns just fine. Clients data is fine as well.

I have checked the same GraphQL endpoint and it seems to be showing the same list of games that we are currently showing on your profile page here: Tom Clancy's The Division 2, WATCH_DOGS 2, and AC Origins.

Additionally, the lastPlayedDate is null on all 3 games.

Can you paste the response you are receiving from the API so I can compare? PM me if you prefer. Maybe the output differs for the logged in user, although if that's the case there might not be much we can do.

 

[Hotwer]

I have checked the same GraphQL endpoint and it seems to be showing the same list of games that we are currently showing on your profile page here: Tom Clancy's The Division 2, WATCH_DOGS 2, and AC Origins.

Additionally, the lastPlayedDate is null on all 3 games.

Can you paste the response you are receiving from the API so I can compare? PM me if you prefer. Maybe the output differs for the logged in user, although if that's the case there might not be much we can do.

Humm, not sure why the game shows for you.

For me my profile show only Tom Clancy's The Division 2.

Spoiler

I'll fiddle around with the API se if I can figure out something else.

 

[x3sphere]

Humm, not sure why the game shows for you.

For me my profile show only Tom Clancy's The Division 2.

Spoiler

View attachment 13242

I'll fiddle around with the API se if I can figure out something else.

They're being filtered out by the "Hide games without achievements" profile setting, I think.

If you want them to show, you can use the "Hide games with 0% progress" setting to hide games you haven't earned achievements in but still show those that don't have achievements tracked on the site.

 

[Hotwer]

They're being filtered out by the "Hide games without achievements" profile setting, I think.

If you want them to show, you can use the "Hide games with 0% progress" setting to hide games you haven't earned achievements in but still show those that don't have achievements tracked on the site.

I see, you're right. But why tho? I'm sure at least WATCH_DOGS 2 has achievements. are they not public as well?

 

[x3sphere]

I see, you're right. But why tho? I'm sure at least WATCH_DOGS 2 has achievements. are they not public as well?

It used to have challenges but Ubi removed them for a lot of the older games. I suppose since the game does technically have achievements that we're not just able to track currently we could mark it as such on the backend so it's not excluded from that filter though.

 

[Caan]

Hello. I'd like to ask if there are any problems with the Stadia service sync? I've signed up yesterday and tried to sync my Stadia achievements but whenever I try to add my username I receive the errors: "Profile does not exist or has privacy enabled, contact support if this is in error." and "Some services updated. Privacy settings may be preventing us from fetching game data. Click here for more information."

I've checked my Stadia privacy settings and everything is set to 'All players' in compliance with this topic's manual. I also tried to set it to 'Public' but it didn't change anything. I've also tried to input my profiles number from the share profile URL and it gives the same messages... My Stadia username is notCaan#2766

 

[x3sphere]

Hello. I'd like to ask if there are any problems with the Stadia service sync? I've signed up yesterday and tried to sync my Stadia achievements but whenever I try to add my username I receive the errors: "Profile does not exist or has privacy enabled, contact support if this is in error." and "Some services updated. Privacy settings may be preventing us from fetching game data. Click here for more information."

I've checked my Stadia privacy settings and everything is set to 'All players' in compliance with this topic's manual. I also tried to set it to 'Public' but it didn't change anything. I've also tried to input my profiles number from the share profile URL and it gives the same messages... My Stadia username is notCaan#2766

It seems like they made some changes to the Stadia site recently which broke the scanner. I'll fix it as soon as possible.

Edit: Should be working again now.

 

[Caan]

It seems like they made some changes to the Stadia site recently which broke the scanner. I'll fix it as soon as possible.

Edit: Should be working again now.

Thank you very much! Indeed, it works flawlessly now.

 

[FuzionGT]

it doesn't show my Xbox hours or games I followed the guide and everything and it didn't work
can I get help?

 

[x3sphere]

it doesn't show my Xbox hours or games I followed the guide and everything and it didn't work
can I get help?

Your profile settings don't seem to be correct, on Xbox.com it also shows no achievements earned. I'd suggest looking over the guide again. There is some chance it's an issue on Xbox's side but that's unlikely.

It's just these two settings that are important:

 

[bigarte]

I followed your guide. Let's hope this resolves the issues. Thank you.

 

[tyl0413]

Uplay tracking seems to be broken for me, it didn't update in quite a while.

 

[SrRodriguesdes]

My hours played seems to be bugged. A while ago i had 6000 hours of gameplay, now only 758 hours..... Don't know is this is the right thread