• Steam recently changed the default privacy settings for all users. This may impact tracking. Ensure your profile has the correct settings by following the guide on our forums.
  • If your profile is showing up as Not Ranked, please review our rules page and follow the appeal process detailed there.

Guide: How to Disable Privacy Settings on Origin, Steam, Xbox Live, PSN

Is your gamercard not showing your games/achievements or displaying out of date information? This is likely because you have privacy enabled on either Origin, Steam, Xbox Live, or PSN. Since these questions have been asked a few times before, here's a quick guide on how to modify your profile settings and enjoy uninterrupted tracking.

Note that the site is not immediately notified of any changes in privacy settings - you will either need to wait until the next profile scan or re-enter your information on the site.

Stadia
  1. While logged in to Stadia at https://stadia.google.com/, navigate to Stadia settings -> Friends & privacy
  2. Under the Friends & privacy section, make sure the following setting - "See your games and achievements" is set to "All Players"
  3. And that's it, you should be able to link your account to the site now. Make sure to enter the full username, including the # sign and any digits that follow it.
Screen Shot 2020-01-23 at 1.02.46 PM.png


GOG
  1. While logged in on the GOG home page, hover over your username in the top navigation and click "Privacy & Settings"
  2. Ensure the visibility of both your profile and game library is set to "ALL VISITORS"
  3. Additionally, make sure the Profile enabled box is checked if it isn't already
  4. If you are still having issues, a screenshot is included below with the exact settings you should have enabled for proper tracking
Screenshot from 2018-09-02 14-20-38.png


Google Play
  1. Open up the Play Games app on your phone
  2. Tap the menu icon at the top right corner of the screen and go to Settings. From here, make sure "Public gamer profile" is turned on
  3. Additionally, from your profile page in the app, click the Edit icon and ensure a Gamer ID is set and the option "Allow other players to see my game activity" is turned on. The Gamer ID is the only information you'll need to enter here to have your profile tracked properly.
  4. Some screenshots are included below that show exactly what options need to be enabled in case you are still having issues.
  5. If you're having difficulties with the site finding your profile, make sure you are entering in your Gamer ID that's set within the Play Games app, not your Google account email.
Screenshot_20180621-125509_Google Play Games.png
Screenshot_20180621-125503_Google Play Games.png


Origin


1. In Origin, click on your name in the bottom left, click show profile.
2. Click the orange button saying "edit on ea.com"
3. On the EA page, make sure your privacy is set to "everyone"
4. Make sure the Achievements and Origin Points boxed is ticked.
5. Click Save.



Steam

1. Navigate to Edit Profile on your Steam Community page
2. Ensure that a custom URL is set, as shown in the screenshot below. This should be the username you are sending us when creating a gamercard.



3. Again on the same page, navigate to My Privacy Settings and ensure that My profile and Game Details are set to Public, as shown in the screenshot below.

Additionally, ensure that the checkbox that says "Always keep my total playtime private even if users can see my game details" is NOT CHECKED - we need playtime data visible to track your profile properly.

Screenshot from 2018-08-27 22-24-00.png


4. That's it, your Steam profile should be accessible by our scanners now.


Xbox Live

1. Navigate to Privacy Settings from your main profile page on Xbox.com


2. There are a lot of options here, but the main settings you need to set under 'Others can' are below. Make sure other users can see your Xbox profile and see your game and app history.



3. That's it, your Xbox profile should be accessible by our scanners now.

PSN

1. Navigate to the PSN tab under settings. From here, select Privacy Settings and then Trophies. You should see this screen:


2. Select Anyone then hit confirmed. Also make sure you aren't excluding any specific games (unless you don't want us to track those).

3. That's it, your PSN profile should be accessible by our scanners now.

Overwatch

1. Open up the game client, navigate to the Options tab, and from there click "Social.”

2. Under the Social tab, there’s an option for "Career Profile Visibility" -- set this to Public, as shown in the screenshot below.

3. Once the correct option is chosen, close the menu and your settings will be saved. This will allow our scanners to see your profile.

1fc8c5d9-0312-415b-a025-4819c5e869b0.png



2. There are a lot of options here, but the main settings you need to set under 'Others can' are below. Make sure other users can see your Xbox profile and see your game and app history.

Other

Q: I've changed my privacy settings, yet the site still has my profile marked as private.


This is normal, the site is not immediately notified of such changes. You will either need to wait until your profile is re-scanned (can take up to 4-6 hours) OR go to Edit Profile and click Save Settings to initiate a manual rescan.

Q: I've followed all the steps, yet still experience tracking issues.

Let us know in the feedback forum.
 
Last edited:

x3sphere

Administrator
Staff member
Enforcer Team
Hello Team, I have a problem.
I haven't had a PSN profile update for about 1 month. And I don't know why 😁

It's actually updating fine, but it seems your latest played game (Far Cry 5) is being manually hidden. You can change this by clicking the settings icon above your list, then select Show hidden games and edit the game once it appears to remove the hidden state.
 

pikachoux_bzh

New Member
It's actually updating fine, but it seems your latest played game (Far Cry 5) is being manually hidden. You can change this by clicking the settings icon above your list, then select Show hidden games and edit the game once it appears to remove the hidden state.
thanks, i forgot that 😅

1592245301479.png
 

bmg

New Member
Hi! I recently created my account.
PSN has synced properly, but Steam has not... I followed the tutorial and allowed public view but it is not showing anything..
Can any of you guys tell me what is missing?

Thanks!
 
Last edited:

TheJoeCar

New Member
I have Legend of Dragoon downloaded on my ps3, but nothing is being tracked while I sync. There’s zero trophy support for this game by Sony, but I would like to track trophies? How do I do this? I see 15 people have already tracked the game
 

x3sphere

Administrator
Staff member
Enforcer Team

x3sphere

Administrator
Staff member
Enforcer Team

x3sphere

Administrator
Staff member
Enforcer Team

zeoraima

New Member
[QUOTE = "x3sphere, post: 257435, membro: 1"]
Você ligou o perfil errado então. "z eoraima " no Steam aponta para aquele perfil que vinculei acima.

Seu perfil Steam não possui um URL personalizado atribuído a ele. O guia explica como definir isso, mas sem um URL personalizado, você deve apenas colocar 76561199078663156 na caixa de nome de usuário. Como isso:

[ATTACH = cheio] 10777 [/ ATTACH]
[/ CITAR]



obrigado problema resolvido
 

n0thing182

New Member
hey guys, i have a problem with my origin account, i changed the privacy settings but still not working (sychronization) do you have any workround or something to do?
 

x3sphere

Administrator
Staff member
Enforcer Team
hey guys, i have a problem with my origin account, i changed the privacy settings but still not working (sychronization) do you have any workround or something to do?

Sometimes you need to wait a bit before the privacy settings change actually goes into effect on Origin.
 

beretfantasy

New Member
Hello, I've added many accounts to my profile, but I can't seem to be able to link my PSN account.
I've checked the privacy settings, my trophies are public. By the way PSNprofiles seems to be able to update my progress just fine (just tried again before posting).

When I try to add my username in the profile tab, I keep getting the message "PSN information could not be retrieved. This may be due to privacy settings on your account."

Does having a - in my username an issue?

Thanks for any advice you can provide
 

x3sphere

Administrator
Staff member
Enforcer Team
Hello, I've added many accounts to my profile, but I can't seem to be able to link my PSN account.
I've checked the privacy settings, my trophies are public. By the way PSNprofiles seems to be able to update my progress just fine (just tried again before posting).

When I try to add my username in the profile tab, I keep getting the message "PSN information could not be retrieved. This may be due to privacy settings on your account."

Does having a - in my username an issue?

Thanks for any advice you can provide

Try again. Sony pushed out a new TOS that we had to accept this morning, just seeing it now so the scanners weren't fully working at the time. It should all be working now.
 
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