• Steam recently changed the default privacy settings for all users. This may impact tracking. Ensure your profile has the correct settings by following the guide on our forums.
  • If your profile is showing up as Not Ranked, please review our rules page and follow the appeal process detailed there.

Guide: How to Disable Privacy Settings on Origin, Steam, Xbox Live, PSN

Is your gamercard not showing your games/achievements or displaying out of date information? This is likely because you have privacy enabled on either Origin, Steam, Xbox Live, or PSN. Since these questions have been asked a few times before, here's a quick guide on how to modify your profile settings and enjoy uninterrupted tracking.

Note that the site is not immediately notified of any changes in privacy settings - you will either need to wait until the next profile scan or request a manual sync. Requesting a manual sync can be done from the Account page under Tools.

Stadia

  1. While logged in to Stadia at https://stadia.google.com/, navigate to Stadia settings -> Friends & privacy
  2. Under the Friends & privacy section, make sure the following setting - "See your games and achievements" is set to "All Players"
  3. And that's it, you should be able to link your account to the site now. Make sure to enter the full username, including the # sign and any digits that follow it.
Screen Shot 2020-01-23 at 1.02.46 PM.png


GOG
  1. While logged in on the GOG home page, hover over your username in the top navigation and click "Privacy & Settings"
  2. Ensure the visibility of both your profile and game library is set to "ALL VISITORS"
  3. Additionally, make sure the Profile enabled box is checked if it isn't already
  4. If you are still having issues, a screenshot is included below with the exact settings you should have enabled for proper tracking
Screenshot from 2018-09-02 14-20-38.png


Google Play
  1. Open up the Play Games app on your phone
  2. Tap the menu icon at the top right corner of the screen and go to Settings. From here, make sure "Public gamer profile" is turned on
  3. Additionally, from your profile page in the app, click the Edit icon and ensure a Gamer ID is set and the option "Allow other players to see my game activity" is turned on. The Gamer ID is the only information you'll need to enter here to have your profile tracked properly.
  4. Some screenshots are included below that show exactly what options need to be enabled in case you are still having issues.
  5. If you're having difficulties with the site finding your profile, make sure you are entering in your Gamer ID that's set within the Play Games app, not your Google account email.
Screenshot_20180621-125509_Google Play Games.png
Screenshot_20180621-125503_Google Play Games.png


Origin

DGBPszg.jpg

1. In Origin, click on your name in the bottom left, click show profile.
2. Click the orange button saying "edit on ea.com"
3. On the EA page, make sure your privacy is set to "everyone"
4. Make sure the Achievements and Origin Points boxed is ticked.
5. Click Save.



Steam

1. Navigate to Edit Profile on your Steam Community page
2. Ensure that a custom URL is set, as shown in the screenshot below. This should be the username you are sending us when creating a gamercard.


zLS.jpg


3. Again on the same page, navigate to My Privacy Settings and ensure that My profile and Game Details are set to Public, as shown in the screenshot below.

Additionally, ensure that the checkbox that says "Always keep my total playtime private even if users can see my game details" is NOT CHECKED - we need playtime data visible to track your profile properly.

Screenshot from 2018-08-27 22-24-00.png


4. That's it, your Steam profile should be accessible by our scanners now.


Xbox Live

1. Navigate to Privacy Settings from your main profile page on Xbox.com

1LS.jpg



2. There are a lot of options here, but the main settings you need to set under 'Others can' are below. Make sure other users can see your Xbox profile and see your game and app history.

3LS.jpg


3. That's it, your Xbox profile should be accessible by our scanners now.

PSN

1. Navigate to the PSN tab under settings. From here, select Privacy Settings and then Trophies. You should see this screen:

sOetSKF.jpg

2. Select Anyone then hit confirmed. Also make sure you aren't excluding any specific games (unless you don't want us to track those).

3. That's it, your PSN profile should be accessible by our scanners now.

Overwatch

1. Open up the game client, navigate to the Options tab, and from there click "Social.”

2. Under the Social tab, there’s an option for "Career Profile Visibility" -- set this to Public, as shown in the screenshot below.

3. Once the correct option is chosen, close the menu and your settings will be saved. This will allow our scanners to see your profile.

1fc8c5d9-0312-415b-a025-4819c5e869b0.png


Other

Q: I've changed my privacy settings, yet the site still has my profile marked as private.


This is normal, the site is not immediately notified of such changes. You will either need to wait until your profile is re-scanned (can take up to 4-6 hours) OR go to Edit Profile and click Save Settings to initiate a manual rescan.

Q: I've followed all the steps, yet still experience tracking issues.

Let us know in the feedback forum.
 
Last edited:

Romexo

New Member
hi
i add my battlenet id (blizzard) successfully for cod mw but it doesn't work
i think its for privacy setting
how can i solved this problem ?
 

x3sphere

Administrator
Staff member
Enforcer Team
Game Info Editor
hi
i add my battlenet id (blizzard) successfully for cod mw but it doesn't work
i think its for privacy setting
how can i solved this problem ?

The Battle.net tracking only includes WoW, StarCraft 2 and Overwatch. We may be able to add CoD MW support in the future, but right now that data isn't available through their API.
 

TabyCat12

New Member
My google play account achievements haven't shown up. The page says the profile is private or I haven't played any games. My user name is BlueDittoGirl12 and I'm level 34 with 9 games and 830 achievements. I tried to make my google play account public but in my settings, I don't have the public gamer profile option.
 

x3sphere

Administrator
Staff member
Enforcer Team
Game Info Editor
My google play account achievements haven't shown up. The page says the profile is private or I haven't played any games. My user name is BlueDittoGirl12 and I'm level 34 with 9 games and 830 achievements. I tried to make my google play account public but in my settings, I don't have the public gamer profile option.

I didn't change anything but looks like the data is showing now, maybe it took a bit to see the privacy changes.
 

CoVarZz

Member
I activated steam and all are public en custom URL... Got 1 game 1/1 achievement but not coming up here, i think something is wrong
 

x3sphere

Administrator
Staff member
Enforcer Team
Game Info Editor
I activated steam and all are public en custom URL... Got 1 game 1/1 achievement but not coming up here, i think something is wrong


Is this your profile? Seems privacy is still on, no game activity is showing up on Steam for me. Maybe look over the settings again.
 

x3sphere

Administrator
Staff member
Enforcer Team
Game Info Editor
I couldn't activate my xbox profile even with this help :(

Seems fine now - after changing the privacy settings you either need to run a manual scan or wait awhile, it doesn't detect the changes right away.
 

xl_joop_lx

New Member
i get this message when i add my gamertag: PSN information could not be retrieved. This may be due to privacy settings on your account. my privacy settings are open
 

x3sphere

Administrator
Staff member
Enforcer Team
Game Info Editor
i get this message when i add my gamertag: PSN information could not be retrieved. This may be due to privacy settings on your account. my privacy settings are open

The gamertag you're entering doesn't exist. I think it's a misspelling?

If I put in xI_joop_Ix it works (I replaced the L's with an I)
 

x3sphere

Administrator
Staff member
Enforcer Team
Game Info Editor
thats how it's spelt all small, still the same message. how did you do it?

It's not the casing, I replaced the L's with a i

Try xi_joop_ix
 

SL90x

New Member
Hello guys! I did the tutorial for XBOX 360 & XBOX One but it still doesn't work or track properly and my XBOX profile is still empty. Can you help me please?
 

x3sphere

Administrator
Staff member
Enforcer Team
Game Info Editor
Hello guys! I did the tutorial for XBOX 360 & XBOX One but it still doesn't work or track properly and my XBOX profile is still empty. Can you help me please?

It should be working now, it looks like someone else had used that gamertag on the site in the past under a different Xbox account so the internal ID had to be updated.
 

SL90x

New Member
sorry to be a pain guys but i recently changed my gamertag name
could you please refresh it so it shows up correctly both on the tag and of course on the Forums
old > CaptPrice90x New > Lopez I 90 I ( It's capital i BTW lol )
 
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