• Steam recently changed the default privacy settings for all users. This may impact tracking. Ensure your profile has the correct settings by following the guide on our forums.

Guide: How to Disable Privacy Settings on Origin, Steam, Xbox Live, PSN

#81
Hello,
I have difficulty syncing steam. I checked the new privacy options. Profile and game details are set to 'public' but new achievements doesn't show up on exophase...
 

x3sphere

Administrator
Staff member
Enforcer Team
#82
Hello,
I have difficulty syncing steam. I checked the new privacy options. Profile and game details are set to 'public' but new achievements doesn't show up on exophase...
I can't view your activity on Steam itself either. The new privacy settings they've implemented seem to have some issues - another user set theirs to public as well yet the profile is still showing up as private :/ I will report the issue to Valve - nothing else I can really do about it unfortunately.

edit: That other user's profile finally switched to public so maybe it just takes some time...
 
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x3sphere

Administrator
Staff member
Enforcer Team
#83
I figured out why some folks are having issues with the new privacy settings. Turns out, if you opt to hide your playtime it completely blocks recent activity from being viewed on Steam, even if you've set your game details to public. I have no idea why this would depend on the playtime setting, but it does.

So for proper tracking on here you will need to leave the playtime setting public, unless Valve fixes this.
 
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x3sphere

Administrator
Staff member
Enforcer Team
#86
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#88
Sorry about this but I've tried so many times to connect my PSN account to exophase and keep getting the 'PSN information could not be retrieved. This may be due to privacy settings on your account' message despite setting all the privacy settings to 'Anyone'.

Even running the Manual scan hasn't worked.

PSN Username is Capta1nTurb0 (same as my Xbox username)
 

x3sphere

Administrator
Staff member
Enforcer Team
#89
Sorry about this but I've tried so many times to connect my PSN account to exophase and keep getting the 'PSN information could not be retrieved. This may be due to privacy settings on your account' message despite setting all the privacy settings to 'Anyone'.

Even running the Manual scan hasn't worked.

PSN Username is Capta1nTurb0 (same as my Xbox username)
I looked up your profile on PSN and it seems no trophies have been earned yet, is this correct?

I think that's why it is saying no information could be retrieved. I'll see if I can change things so you can still get the account added.
 
#90
Sorry about this but I've tried so many times to connect my PSN account to exophase and keep getting the 'PSN information could not be retrieved. This may be due to privacy settings on your account' message despite setting all the privacy settings to 'Anyone'.

Even running the Manual scan hasn't worked.

PSN Username is Capta1nTurb0 (same as my Xbox username)
According to PSN, you have 0 Trophies. You will need to Sync the Tropies on your PS3, PSVita and/or PS4, if you have earned any already. The console can sync on demand by visiting the Trophies option within the System Menu on your Playstation console.
 
#92
My PSN wont work and ive set all settings to public
my steam works
As both myself and x3sphere have said, you need to make sure you have:
  1. The correct PSN user name.
  2. You set your PSN details to public, on the console.
  3. Gotten a trophy.
  4. Synced the trophies online. PSN trophies are can be earned offline, and don't have automatic sync, even when playing online games. The PS3 and Vita has to check in to PSN given how they work.
Unlike Capta1nTurb0 above, I don't know your PSN username so I can't find you on another site such as Playstations own.
 
#93
Hi, just joined today. Steam, Xbox, GOG, and Google Play added without much issue, but I'm struggling with Origin despite having the correct settings per the original post. Please advise.
 

x3sphere

Administrator
Staff member
Enforcer Team
#94
Hi, just joined today. Steam, Xbox, GOG, and Google Play added without much issue, but I'm struggling with Origin despite having the correct settings per the original post. Please advise.
Hi there, try now. Should be working.
 

x3sphere

Administrator
Staff member
Enforcer Team
#97
I am having troubles linking my PSN account. My trophies were marked public before I registered here, so I'm not sure what more I need to do.
Should be able to add it now.
 
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