• Steam recently changed the default privacy settings for all users. This may impact tracking. Ensure your profile has the correct settings by following the guide on our forums.
  • If your profile is showing up as Not Ranked, please review our rules page and follow the appeal process detailed there.

Guide: How to Disable Privacy Settings on Origin, Steam, Xbox Live, PSN

Is your gamercard not showing your games/achievements or displaying out of date information? This is likely because you have privacy enabled on either Origin, Steam, Xbox Live, or PSN. Since these questions have been asked a few times before, here's a quick guide on how to modify your profile settings and enjoy uninterrupted tracking.

Note that the site is not immediately notified of any changes in privacy settings - you will either need to wait until the next profile scan or request a manual sync. Requesting a manual sync can be done from the Account page under Tools.

Stadia

  1. While logged in to Stadia at https://stadia.google.com/, navigate to Stadia settings -> Friends & privacy
  2. Under the Friends & privacy section, make sure the following setting - "See your games and achievements" is set to "All Players"
  3. And that's it, you should be able to link your account to the site now. Make sure to enter the full username, including the # sign and any digits that follow it.
Screen Shot 2020-01-23 at 1.02.46 PM.png


GOG
  1. While logged in on the GOG home page, hover over your username in the top navigation and click "Privacy & Settings"
  2. Ensure the visibility of both your profile and game library is set to "ALL VISITORS"
  3. Additionally, make sure the Profile enabled box is checked if it isn't already
  4. If you are still having issues, a screenshot is included below with the exact settings you should have enabled for proper tracking
Screenshot from 2018-09-02 14-20-38.png


Google Play
  1. Open up the Play Games app on your phone
  2. Tap the menu icon at the top right corner of the screen and go to Settings. From here, make sure "Public gamer profile" is turned on
  3. Additionally, from your profile page in the app, click the Edit icon and ensure a Gamer ID is set and the option "Allow other players to see my game activity" is turned on. The Gamer ID is the only information you'll need to enter here to have your profile tracked properly.
  4. Some screenshots are included below that show exactly what options need to be enabled in case you are still having issues.
  5. If you're having difficulties with the site finding your profile, make sure you are entering in your Gamer ID that's set within the Play Games app, not your Google account email.
Screenshot_20180621-125509_Google Play Games.png
Screenshot_20180621-125503_Google Play Games.png


Origin

DGBPszg.jpg

1. In Origin, click on your name in the bottom left, click show profile.
2. Click the orange button saying "edit on ea.com"
3. On the EA page, make sure your privacy is set to "everyone"
4. Make sure the Achievements and Origin Points boxed is ticked.
5. Click Save.



Steam

1. Navigate to Edit Profile on your Steam Community page
2. Ensure that a custom URL is set, as shown in the screenshot below. This should be the username you are sending us when creating a gamercard.


zLS.jpg


3. Again on the same page, navigate to My Privacy Settings and ensure that My profile and Game Details are set to Public, as shown in the screenshot below.

Additionally, ensure that the checkbox that says "Always keep my total playtime private even if users can see my game details" is NOT CHECKED - we need playtime data visible to track your profile properly.

Screenshot from 2018-08-27 22-24-00.png


4. That's it, your Steam profile should be accessible by our scanners now.


Xbox Live

1. Navigate to Privacy Settings from your main profile page on Xbox.com

1LS.jpg



2. There are a lot of options here, but the main settings you need to set under 'Others can' are below. Make sure other users can see your Xbox profile and see your game and app history.

3LS.jpg


3. That's it, your Xbox profile should be accessible by our scanners now.

PSN

1. Navigate to the PSN tab under settings. From here, select Privacy Settings and then Trophies. You should see this screen:

sOetSKF.jpg

2. Select Anyone then hit confirmed. Also make sure you aren't excluding any specific games (unless you don't want us to track those).

3. That's it, your PSN profile should be accessible by our scanners now.

Overwatch

1. Open up the game client, navigate to the Options tab, and from there click "Social.”

2. Under the Social tab, there’s an option for "Career Profile Visibility" -- set this to Public, as shown in the screenshot below.

3. Once the correct option is chosen, close the menu and your settings will be saved. This will allow our scanners to see your profile.

1fc8c5d9-0312-415b-a025-4819c5e869b0.png


Other

Q: I've changed my privacy settings, yet the site still has my profile marked as private.


This is normal, the site is not immediately notified of such changes. You will either need to wait until your profile is re-scanned (can take up to 4-6 hours) OR go to Edit Profile and click Save Settings to initiate a manual rescan.

Q: I've followed all the steps, yet still experience tracking issues.

Let us know in the feedback forum.
 
Last edited:

Sunset91865

New Member
Hello,
I have difficulty syncing steam. I checked the new privacy options. Profile and game details are set to 'public' but new achievements doesn't show up on exophase...
 

x3sphere

Administrator
Staff member
Enforcer Team
Hello,
I have difficulty syncing steam. I checked the new privacy options. Profile and game details are set to 'public' but new achievements doesn't show up on exophase...

I can't view your activity on Steam itself either. The new privacy settings they've implemented seem to have some issues - another user set theirs to public as well yet the profile is still showing up as private :/ I will report the issue to Valve - nothing else I can really do about it unfortunately.

edit: That other user's profile finally switched to public so maybe it just takes some time...
 
Last edited:

x3sphere

Administrator
Staff member
Enforcer Team
I figured out why some folks are having issues with the new privacy settings. Turns out, if you opt to hide your playtime it completely blocks recent activity from being viewed on Steam, even if you've set your game details to public. I have no idea why this would depend on the playtime setting, but it does.

So for proper tracking on here you will need to leave the playtime setting public, unless Valve fixes this.
 
Last edited:

x3sphere

Administrator
Staff member
Enforcer Team
Last edited:

Capta1nTurb0

New Member
Sorry about this but I've tried so many times to connect my PSN account to exophase and keep getting the 'PSN information could not be retrieved. This may be due to privacy settings on your account' message despite setting all the privacy settings to 'Anyone'.

Even running the Manual scan hasn't worked.

PSN Username is Capta1nTurb0 (same as my Xbox username)
 

x3sphere

Administrator
Staff member
Enforcer Team
Sorry about this but I've tried so many times to connect my PSN account to exophase and keep getting the 'PSN information could not be retrieved. This may be due to privacy settings on your account' message despite setting all the privacy settings to 'Anyone'.

Even running the Manual scan hasn't worked.

PSN Username is Capta1nTurb0 (same as my Xbox username)

I looked up your profile on PSN and it seems no trophies have been earned yet, is this correct?

I think that's why it is saying no information could be retrieved. I'll see if I can change things so you can still get the account added.
 
Sorry about this but I've tried so many times to connect my PSN account to exophase and keep getting the 'PSN information could not be retrieved. This may be due to privacy settings on your account' message despite setting all the privacy settings to 'Anyone'.

Even running the Manual scan hasn't worked.

PSN Username is Capta1nTurb0 (same as my Xbox username)
According to PSN, you have 0 Trophies. You will need to Sync the Tropies on your PS3, PSVita and/or PS4, if you have earned any already. The console can sync on demand by visiting the Trophies option within the System Menu on your Playstation console.
 
My PSN wont work and ive set all settings to public
my steam works
As both myself and x3sphere have said, you need to make sure you have:
  1. The correct PSN user name.
  2. You set your PSN details to public, on the console.
  3. Gotten a trophy.
  4. Synced the trophies online. PSN trophies are can be earned offline, and don't have automatic sync, even when playing online games. The PS3 and Vita has to check in to PSN given how they work.
Unlike Capta1nTurb0 above, I don't know your PSN username so I can't find you on another site such as Playstations own.
 

baldgnosis

New Member
Hi, just joined today. Steam, Xbox, GOG, and Google Play added without much issue, but I'm struggling with Origin despite having the correct settings per the original post. Please advise.
 

x3sphere

Administrator
Staff member
Enforcer Team
Hi, just joined today. Steam, Xbox, GOG, and Google Play added without much issue, but I'm struggling with Origin despite having the correct settings per the original post. Please advise.

Hi there, try now. Should be working.
 

ThunderFist

New Member
I am having troubles linking my PSN account. My trophies were marked public before I registered here, so I'm not sure what more I need to do.
 

x3sphere

Administrator
Staff member
Enforcer Team
I am having troubles linking my PSN account. My trophies were marked public before I registered here, so I'm not sure what more I need to do.

Should be able to add it now.
 

x3sphere

Administrator
Staff member
Enforcer Team
Having trouble with Google play, my username is stormerider@gmail.com. changed the settings in the app already and did a manual scan and tried to read it, no dice.

When adding the info here try putting just stormerider - your username shouldn't be an email.
 
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