• Steam recently changed the default privacy settings for all users. This may impact tracking. Ensure your profile has the correct settings by following the guide on our forums.
  • If your profile is showing up as Not Ranked, please review our rules page and follow the appeal process detailed there.

Guide: How to Disable Privacy Settings on Origin, Steam, Xbox Live, PSN

Is your gamercard not showing your games/achievements or displaying out of date information? This is likely because you have privacy enabled on either Origin, Steam, Xbox Live, or PSN. Since these questions have been asked a few times before, here's a quick guide on how to modify your profile settings and enjoy uninterrupted tracking.

Note that the site is not immediately notified of any changes in privacy settings - you will either need to wait until the next profile scan or request a manual sync. Requesting a manual sync can be done from the Account page under Tools.

Stadia

  1. While logged in to Stadia at https://stadia.google.com/, navigate to Stadia settings -> Friends & privacy
  2. Under the Friends & privacy section, make sure the following setting - "See your games and achievements" is set to "All Players"
  3. And that's it, you should be able to link your account to the site now. Make sure to enter the full username, including the # sign and any digits that follow it.
Screen Shot 2020-01-23 at 1.02.46 PM.png


GOG
  1. While logged in on the GOG home page, hover over your username in the top navigation and click "Privacy & Settings"
  2. Ensure the visibility of both your profile and game library is set to "ALL VISITORS"
  3. Additionally, make sure the Profile enabled box is checked if it isn't already
  4. If you are still having issues, a screenshot is included below with the exact settings you should have enabled for proper tracking
Screenshot from 2018-09-02 14-20-38.png


Google Play
  1. Open up the Play Games app on your phone
  2. Tap the menu icon at the top right corner of the screen and go to Settings. From here, make sure "Public gamer profile" is turned on
  3. Additionally, from your profile page in the app, click the Edit icon and ensure a Gamer ID is set and the option "Allow other players to see my game activity" is turned on. The Gamer ID is the only information you'll need to enter here to have your profile tracked properly.
  4. Some screenshots are included below that show exactly what options need to be enabled in case you are still having issues.
  5. If you're having difficulties with the site finding your profile, make sure you are entering in your Gamer ID that's set within the Play Games app, not your Google account email.
Screenshot_20180621-125509_Google Play Games.png
Screenshot_20180621-125503_Google Play Games.png


Origin

DGBPszg.jpg

1. In Origin, click on your name in the bottom left, click show profile.
2. Click the orange button saying "edit on ea.com"
3. On the EA page, make sure your privacy is set to "everyone"
4. Make sure the Achievements and Origin Points boxed is ticked.
5. Click Save.



Steam

1. Navigate to Edit Profile on your Steam Community page
2. Ensure that a custom URL is set, as shown in the screenshot below. This should be the username you are sending us when creating a gamercard.


zLS.jpg


3. Again on the same page, navigate to My Privacy Settings and ensure that My profile and Game Details are set to Public, as shown in the screenshot below.

Additionally, ensure that the checkbox that says "Always keep my total playtime private even if users can see my game details" is NOT CHECKED - we need playtime data visible to track your profile properly.

Screenshot from 2018-08-27 22-24-00.png


4. That's it, your Steam profile should be accessible by our scanners now.


Xbox Live

1. Navigate to Privacy Settings from your main profile page on Xbox.com

1LS.jpg



2. There are a lot of options here, but the main settings you need to set under 'Others can' are below. Make sure other users can see your Xbox profile and see your game and app history.

3LS.jpg


3. That's it, your Xbox profile should be accessible by our scanners now.

PSN

1. Navigate to the PSN tab under settings. From here, select Privacy Settings and then Trophies. You should see this screen:

sOetSKF.jpg

2. Select Anyone then hit confirmed. Also make sure you aren't excluding any specific games (unless you don't want us to track those).

3. That's it, your PSN profile should be accessible by our scanners now.

Overwatch

1. Open up the game client, navigate to the Options tab, and from there click "Social.”

2. Under the Social tab, there’s an option for "Career Profile Visibility" -- set this to Public, as shown in the screenshot below.

3. Once the correct option is chosen, close the menu and your settings will be saved. This will allow our scanners to see your profile.

1fc8c5d9-0312-415b-a025-4819c5e869b0.png


Other

Q: I've changed my privacy settings, yet the site still has my profile marked as private.


This is normal, the site is not immediately notified of such changes. You will either need to wait until your profile is re-scanned (can take up to 4-6 hours) OR go to Edit Profile and click Save Settings to initiate a manual rescan.

Q: I've followed all the steps, yet still experience tracking issues.

Let us know in the feedback forum.
 
Last edited:

x3sphere

Administrator
Staff member
Enforcer Team
I had all privacy enabled but not Trophy logged in exophase profile (Google IamZ3pt0)

I'm not seeing any issues, looks you got it added?

I looked up "IamZ3pt0" and that username doesn't seem to exist, but I'm guessing it's Z3pt0 which you've now added.
 
Last edited:

x3sphere

Administrator
Staff member
Enforcer Team
The Google play account Is iamZ3pt0

Showing no trophies

Was thinking PSN since you mentioned trophies. Anyway, it seems your Google Play profile has updated now.
 

Koroske

New Member
Hello guys, I'm new here. I've try to link my google play ID and do not show any achievements that I have.
I follow the guide but nothing is happen.
Could any you help me please?
Thanks in advance.
 

x3sphere

Administrator
Staff member
Enforcer Team
Hello guys, I'm new here. I've try to link my google play ID and do not show any achievements that I have.
I follow the guide but nothing is happen.
Could any you help me please?
Thanks in advance.

Looks like your games are showing now. Sometimes, it takes a bit for the privacy settings change to go into effect.
 

levelstory

New Member
Hi there. I'm new on this site and I've connected my Steam account and have followed the guide and made my profile public and all of that fun stuff, but none of my games or achievements are showing up.
 

x3sphere

Administrator
Staff member
Enforcer Team
Hi there. I'm new on this site and I've connected my Steam account and have followed the guide and made my profile public and all of that fun stuff, but none of my games or achievements are showing up.

It's updated now.
 

Aslik

New Member
Hello ! I have issues to synchronize my Orign account. It said that this may be due to privacy settings on your account, but my profile is on public and the origin points box is ticked like explained in the first page so I don't undertsand. Someone has a solution?
 

x3sphere

Administrator
Staff member
Enforcer Team
Hello ! I have issues to synchronize my Orign account. It said that this may be due to privacy settings on your account, but my profile is on public and the origin points box is ticked like explained in the first page so I don't undertsand. Someone has a solution?

What is your username on Origin so I can check?
 

x3sphere

Administrator
Staff member
Enforcer Team
Tonton_Aslik and also with Steam : tonton_aslik

I can't pull up the user pages for either of these:

https://www.origin.com/usa/en-us/search?searchString=Tonton_Aslik&category=people (need to be signed in to search)

For Steam you may not have set up a custom URL, that is explained on step #2 of the guide. For Origin, if your profile isn't showing up in the search I linked, then it is either not public or the username is incorrect
 

Aslik

New Member
Thank you. For steam, it was that, I didn't have custom URL so it's solved. But for Origin, I don't get it. In the link you post, I can find my profile with my mail adress (luk-34@hotmail.fr) but not with my ID and in Exophase, the tracking doesn't work with the mail.
 

x3sphere

Administrator
Staff member
Enforcer Team
Thank you. For steam, it was that, I didn't have custom URL so it's solved. But for Origin, I don't get it. In the link you post, I can find my profile with my mail adress (luk-34@hotmail.fr) but not with my ID and in Exophase, the tracking doesn't work with the mail.

That's weird. Yes, I can find it by your email too. It shows that your username is indeed Tonton_Aslik but that's not working in the search for some reason.

It doesn't currently work when entering in the email here since we check if the entered username matches the one retrieved. But I guess I can change how that works for Origin when an email is provided.

I'll have to make some changes. I'll let you know when you can try adding it again.
 

x3sphere

Administrator
Staff member
Enforcer Team
Thank you. For steam, it was that, I didn't have custom URL so it's solved. But for Origin, I don't get it. In the link you post, I can find my profile with my mail adress (luk-34@hotmail.fr) but not with my ID and in Exophase, the tracking doesn't work with the mail.

You can try using the email to add your Origin account now.
 

Aslik

New Member
Hello, out of curiosity, I've try again with my username and it worked. Thank you very much for your help!
 

DashWaLLker

New Member
Hi, I just joined and I managed to get all my services linked except for Origin.
I keep getting the message: "Origin information could not be retrieved. This may be due to privacy settings on your account."
I have double checked and made sure that I setup my privacy settings as shown in the guide, and I can find my account on Origin's search: https://www.origin.com/irl/en-us/search?searchString=DashWaLLker&category=people

The account name is DashWaLLker.

How can I fix this?
 

x3sphere

Administrator
Staff member
Enforcer Team
Hi, I just joined and I managed to get all my services linked except for Origin.
I keep getting the message: "Origin information could not be retrieved. This may be due to privacy settings on your account."
I have double checked and made sure that I setup my privacy settings as shown in the guide, and I can find my account on Origin's search: https://www.origin.com/irl/en-us/search?searchString=DashWaLLker&category=people

The account name is DashWaLLker.

How can I fix this?

Try now. The Origin scanner went offline overnight, just brought it back.
 
Top